Shipping Policy | Paloma Foods

Thank you for choosing Paloma Foods for your shopping needs. We are committed to providing you with a seamless and efficient shipping experience. Please read our shipping policy to understand how we process and deliver your orders.

Shipping Methods: We offer two primary shipping methods: Australia Post and our own courier service. We have carefully selected these options to ensure reliable and timely delivery for our customers.

Shipping Time: Due to the bulky nature of most items we offer, the estimated shipping time for your order is 2-5 days. We strive to dispatch your order as quickly as possible to minimize any delays. Please note that the shipping time may vary depending on the destination and any unforeseen circumstances.

Shipping Costs: To provide accurate and fair shipping costs, we calculate them at the checkout based on the weight, size, and destination of your order. This allows us to offer competitive rates while covering the expenses associated with packaging and shipping your items securely.

Order Processing: Once you place an order, our team will begin processing it promptly. We aim to ship your order within 1-2 business days. During peak seasons or promotional periods, processing times may be slightly longer, but we will always keep you informed about any potential delays.

Order Tracking: We provide order tracking information for all shipments. After your order is shipped, you will receive an email notification containing a tracking number. You can use this tracking number to monitor the progress of your shipment on our website or the respective shipping provider's website.

Delivery Attempts: If you are not available to receive the package at the time of delivery, our courier will typically make additional delivery attempts. However, Australia Post and our couriers may have different policies regarding delivery attempts, and it is essential to review their specific guidelines for your region.

Shipping Restrictions: Please note that certain items may be subject to shipping restrictions due to legal or safety reasons. We comply with all relevant regulations and restrictions regarding the shipment of such items. If you have any concerns or questions about the shipping eligibility of a specific item, please contact our customer support team before placing your order.

International Shipping: At present, we only offer shipping within Australia. We do not provide international shipping services. We apologize for any inconvenience this may cause and appreciate your understanding.

We continuously strive to enhance our shipping services to provide you with the best possible experience. If you have any questions, concerns, or special requests regarding shipping, please feel free to contact our customer support team. We are here to assist you and ensure your satisfaction with every aspect of your shopping experience.

Note: It is essential to review and update your shipping information during the checkout process to ensure accurate and prompt delivery. Paloma Foods will not be responsible for any delays or delivery issues resulting from incorrect or incomplete shipping information provided by the customer.