Return and Refund Policy

Return and Refund Policy

Thank you for shopping at Paloma nuts and confectionery. We strive to provide you with exceptional products and excellent customer service. However, we understand that there may be occasions where you may need to return or seek a refund for your purchase. This Return and Refund Policy outlines the guidelines and procedures for returns and refunds at Paloma nuts and confectionery.

  1. Returns

1.1. Eligibility: We accept returns for products that meet the following criteria:

  • The product is damaged or defective upon arrival.
  • The wrong product was delivered.
  • The product is expired or does not meet the specified quality standards.

1.2. Notification: To initiate a return, please contact our customer service team within 28 days of receiving your order. You can reach us at sales@nutsandsweets.com.au or (02) 8798 0399. Please provide your order number, a detailed description of the issue, and any supporting evidence, such as photos.

1.3. Return Process: Once your return request is approved, we will provide you with instructions on how to return the product. Please ensure that the product is securely packaged to prevent any damage during transit. You are responsible for the return shipping costs unless the return is due to our error.

1.4. Inspection and Refund: Upon receiving the returned product, our team will inspect it to verify the eligibility for a refund. If the return is approved, we will process the refund using the original payment method within [X] days. Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider.

  1. Refunds

2.1. Eligibility: Refunds are available in the following situations:

  • The returned product meets the eligibility criteria for a return as stated in section 1.
  • The product is out of stock and cannot be replaced.

2.2. Non-Refundable Items: Certain items are non-refundable, including perishable goods, customized or personalized products, and items purchased during clearance or promotional sales, unless they are damaged or defective.

2.3. Partial Refunds: In some cases, a partial refund may be issued if the returned product is not in its original condition, is missing parts, or shows signs of use or damage not caused by our error.

  1. Contact Information

If you have any questions or concerns regarding our Return and Refund Policy, please contact us at:

Paloma nuts and confectionery Pty Ltd

9 Lincoln Street, Minto NSW 2566, Australia

Email: sales@nutsandsweets.com.au

Phone: (02) 8798 0399

Our customer service team is available to assist you and provide further guidance regarding returns and refunds.

Please note that this Return and Refund Policy applies to online purchases made through our website. If you purchased our products through a retail store or third-party platform, their respective return and refund policies will apply.

We reserve the right to modify or update this Return and Refund Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our procedures.

Last updated: 07/06/2023